After having lost total confidence with my Dorset surgery I was very wary about this practice after having read the reviews. I have to say that the reception staff were pleasant and helpful. The phone staff were very good. The GP was excellent. Welcoming understanding showed empathy and wasnt phased by my own knowledge of my condition. Discussed everything with me and its the first time for a long time that I left a GPs surgery feeling positive and better than I went in. Only fault is the time it takes to get through. I guess thats too many patients and not enough staff.
the receptionists are rude and the appointments system is appalling. i asked the receptionist to get a doctor as i could not breath they told me all the doctors are busy and i would have to wait for a phone appointment in an hour???? if i was an elderly patient saying i couldn't breath they would have got me a doctor as i have seen them do this before but no i was just a pregnant woman with a p.e, i nearly died and i lost my baby, i will point out that the waiting room was completely empty so i have no-idea why they were too busy. another time i saw a number of doctors for over a year for white lumps in my throat and it was sore, none of them knew what it was in the end they tried to tell me the lumps had always been there???...i mentioned it to the pharmacy and they knew what it was and they told me to use steam, i did that and after a few days it was gone..why did all the doctors in about 20 appointments not know but the pharmacist did?
This is the worst surgery i have EVER had the misfortune to use.The receptionists are rude beyond the joke, seriously they have actually told myself and my partner multiple times to "Shut Up", No kidding. We can't even explain why we need to see a doctor because they do not listen.They even do not care if you are 12 weeks pregnant and cannot breathe, the receptionist actually told us to go home and told us she cannot do anything. The hospital diagnosed a PE (Blood-clot in the lung) which is often fatal yet this receptionist told us to effectively go home and die. Very nice huh!Then the doctors, there is only one good doctor and he is called "Dr Paul A Buckley". He is great! however every other doctor we have seen in this surgery have been very rude and do not listen to us AT ALL. they are always too busy assuming whats wrong and not even trying to find out what is actually wrong. I without a doubt hate the entire surgery (Except Dr Buckley) and i really want to sue them. Not for money, but to fire all the horrible staff who should not be working there.
I felt very let down by the practice.I waited 3 weeks for a appointment for a matter that had been worrying me, I turned up on the exact time requested, tried signing in on the screen but it couldn't find me, so raised the matter with reception to be told that the next patient had taken my place and i would not be seen.I bet I don't get a text asking how I rate the service.
lovey doctors, unfortunately reception staff are extremely useless and rude. I was left a voice mail saying to give a call back and that it was regarding a previous appointment. I was left on hold for 16 minutes whilst one receptionist went to find the person who rang. to finally decided to hang up and call back for them to tell me that they don't know who rang me (clearly forgot about me being on hold) and not to worry about it. very very rude to me and would not take into consideration that I was worried it could have been something urgent. I asked nicely if she would find out and ring me back as I was worried she said no. she said she wouldn't be worried if a doctor rang her when I think we can all agree its a worrying epically worrying of the 'not knowing'. I am in shock at how rude and uncaring she was to me and disgusted how I was left on hold for 16 minutes with still no answers .. I believe the name she gave me was Cas ... I'm unsure of who left me on hold.. this is also not the first time a receptionist at this centre has been rude..... if you can defiantly avoid this doctors.
Frome Valley Health Ltd is a UK Doctor based in Frampton Cotterell, South West England. Frome Valley Health Ltd is located at 2 Court Rd, Frampton Cotterell, Bristol BS36 2DE, UK.
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